Working Overseas and Providing Service and After-Care

In the company of two experienced industry practitioners, David Graham of Grahams Hi-Fi and Steve Moore of SMC, we cover two important issues facing integrators - how do you run a smart home project in another country and what can you do to generate recurring monthly revenue from service and after-care? We’ll be asking what steps you should take to deliver on projects overseas and finding out how you can make a success of this kind of work for you and your customer. Then, once we've figured out what makes Steve Moore tick - and heard the one word he'd use to describe his fashion sense - we'll examine why service is important for your business. How can you offer after-care and why should you? What will change for your business if you do provide an on-going service package for your customer and what are the pitfalls to avoid? This podcast is recorded in the London showroom of Grahams Hi-Fi. The Integrated Home supports Together For Cinema – to find out more, visit www.togetherforcinema.co.uk. Sponsored by Meridian Audio, The Integrated Home is a Wildwood and Alfi Media Production.